Delivery Information on Equine Health Products from Equine Health UK

Last modified: 06th January 2009

By using this web site, you (the "user") agree to enter into a legal agreement with Equine Health UK [of Little Lane, Water End, Brompton, Northallerton, North Yorkshire, DL6 2UB], defined as ("us" or "we"), under the terms set out in this document, and the documents: "Terms and Conditions" and "Privacy".

By accessing or using our web site at www.equinehealthuk.com or www.equinehealthuk.co.uk, you signify that you have read, understood and agree to these Terms and Conditions.

If we change any part of these Terms and Conditions, we will post them at the top of this page, and update the date modified at the top of this page.

If you do not agree to abide to the revised or present Terms and Conditions, please do not use the web site.

Delivery Prices

Royal Mail Recorded delivery for Small Items under 1kg - £2.50
FedEx Delivery (for orders over 1kg) - £4.95 (UK MAINLAND ONLY)
FREE FedEx Next Day on orders over £100 (UK MAINLAND ONLY)

Please contact us for prices outside of UK mainland.

Delivery

Orders placed using standard delivery will be despatched on the day of order and reach you on the following working day.

Orders will be despatched Royal Mail First Class Proof of Postage. Depending on the size, weight and value of the order, items may be sent First Class Recorded Delivery or Special Delivery, our shopping basket software will advise you of the weight and cost at the checkout.

If you require an item urgently please contact us to check we have the item in stock before completing the order.

If we receive your order before 5.00pm (Monday to Friday) it will normally be despatched the next day, subject to stock availability. Most orders received before 3.00pm are despatched the same day (Monday to Friday).

When an Item is out of stock and has to be posted from the Distributor orders may take between 24 and 48 hours to be despatched, this may also occur at our busiest times.

Working days of the week are Monday to Friday, weekends and back or public holidays are not working days. If an item is bought over the weekend it will be despatched on a Monday, subject to stock availability. If an item is bought on a Bank or Public Holiday it will be despatched the next Working day.

Orders are sent Royal Mail First Class Proof Of Postage and do not require a signature on delivery as they are signed for when despatched, we find this works better than requiring a signature. The Royal Mail aim to deliver First Class Post to over 95% of the country on the following working day.