Terms and Conditions from Equine Health UK

Last modified: 19th November 2009

By using this web site, you (the "user") agree to enter into a legal agreement with Equine Health UK [of Little Lane, Water End, Brompton, Northallerton, North Yorkshire, DL6 2UB], defined as ("us" or "we"), under the terms set out in this document, and the documents: "Privacy" and "Delivery".

By accessing or using our web site at www.equinehealthuk.com or www.equinehealthuk.co.uk, you signify that you have read, understood and agree to these Terms and Conditions.

If we change any part of these Terms and Conditions, we will post them at the top of this page, and update the date modified at the top of this page.

If you do not agree to abide to the revised or present Terms and Conditions, please do not use the web site.

Copyright

Site content is copyright Equine Health UK. User content is copyright of that particular User. No content may be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without the prior permission of the copyright holder.

User Reviews

Users' retain all copyright ownership rights to their reviews of products on the web site. However you grant Equine Health UK full rights to use these submissions to publicise the products we sell.

Security

You agree not to use the web site to:

• Cause a denial of service attack, or use the web site in any manner that could damage, disable, overburden or impair the web site.
• Use automated scripts to collect information from or interact with the web site.

Disclaimers

The web site may be temporarily unavailable from time to time for maintenance or other reasons. We assume no responsibility for any inconvenience or delay this may cause. We will try to make users' aware of any downtime by posting a prior notice on our web site.

Payment

Ordering online with us is safe and secure! All or transactions are carried out through PayPal.

Alternatively you can also send us a cheque; however we must wait for the cheque to clear before we can ship your order.

Returns

If you are not satisfied with the goods for any reason or you have ordered the wrong size please inform us within seven days of your receipt of the products, and we will be happy to exchange or refund the goods as long as the product is in the condition it was received, unused and in its original packaging. Postage and packaging charges are non refundable unless the item is faulty then special arrangements will be made. We advise that if you are returning a product that you use a recordable delivery service as we cannot be held responsible for lose or damage in the post.

Distance Selling Regulations

You have rights under the Consumer Protection (Distance Selling) Regulations 2000 and the Consumer Protection (Distance Selling) (Amendment) Regulations 2005, referred to as the 'Distance Selling Regulations'.

Briefly, these Regulations state that you should be given clear information about the order and the trader, along with a cooling-off period, protection against credit card fraud and against the demand for payment of unsolicited goods.

The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, you should put this in writing, either by letter (a proof of postage certificate or even recorded delivery would be wise), or you can fax or email.

The time limits are as follows: goods - seven working days after the day on which the goods are received.

If you exercise your right of cancellation after the goods have been despatched to you, you will be responsible for returning the goods at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

You are allowed to open the goods to examine them, but are not allowed to use them.

You are responsible for returning the goods in a saleable condition; failure to do so will result in a surcharge being applied to your refund.

We will not accept the following items for return under the DSR:

• Any item which as been used, damaged or is returned in a condition which makes it unfit to sell.
• Goods paid for online but subsequently collected from us; if you intend to reject such goods you must do so at point of collection.

Prices

Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT.

About PayPal

Information from the PayPal.co.uk web site.

How does PayPal Work?

PayPal can be used to send and receive payments online. Once you sign up for PayPal, you can send money to anyone with an email address. You can use money from your PayPal balance or from another payment method of your choice, such as a credit card, debit card or your bank account. Recipients are then notified by email that they have received a payment from you.

Is PayPal Secure?

Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.

How Secure are PayPal Transactions?

PayPal uses the latest technology and proprietary procedures to protect the security of its members' transactions.

Can I Cancel a Payment that I've already sent?

You can only cancel unclaimed payments. If your payment is complete, please contact the recipient of the payment to request a refund. Unclaimed payments can be cancelled for the following reasons:

• A payment sent to an email address is not associated with a PayPal account. Once the email address is added to a PayPal account, the payment is automatically credited to the balance of that account.
• A payment is sent to a recipient with an unconfirmed email address. For security reasons, PayPal can only credit payments sent to a confirmed email address.

If you cancel an eCheque payment or Instant Bank Transfer, PayPal cannot cancel the withdrawal from your bank account. The amount will be credited to your PayPal account balance.